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Customer Service Articles
If you require quality content for use in your print publication, ezine, or on your Web site, you may reproduce these articles anywhere you wish, free of charge. We ask only that you include the author information found at the conclusion of the article. Please do not make any substantial changes without reviewing them with us prior to publication.
If you are a publisher, please provide us two courtesy copies of each published article by mail. If you are posting the article on an ezine or Web site, you must notify us of the site address via email. Thank you.
These articles are in PDF format-
Customer Satisfaction: Are You Treating the Sneeze or the Cold?
Retail Greeters: Sales Builders or Customer Turnoff?
Service with a Scowl
Treating the Customer Dissatisfaction Epidemic: How to Go Beyond Simply Masking the Symptoms
